Last updated: 9 October 2026
This notice explains what personal information WR Surveying collects when you use wrsurveying.co.uk or use our services, why we collect it, and what rights you have over it. We are the “data controller” for that information, which means we decide how and why it is used.
How to contact us
If you have a question about this notice, or you want to exercise any of the rights described below, contact us:
- Email: hello@wrsurveying.co.uk
- Telephone: 0330 043 3228
- Post: WR Surveying, Ednaston Park Business Centre, Painters Lane, Ednaston, Ashbourne, DE6 3FA (registered office; company number 14698242)
The information we collect
When you ask for a quote or send an enquiry
If you use the contact form we collect your name, email address, phone number (if you give it), whether you want a quote or have a general enquiry, the postcode and price of the property, and your message. The form sends your enquiry to our email inbox, and a copy may be kept securely in the website. If you phone or email us we keep that conversation so we can reply and refer back to it.
When we carry out a survey or valuation
To quote for and carry out a survey or valuation we record your name and contact details, the address of the property and how we can get access to it, the notes and photographs taken during the inspection, the report we produce and the invoice. We need this to carry out the work, to answer any questions about our report later, and to keep the business records the law requires.
When you browse the site
With your consent, we use two analytics tools to understand how people find and use the site — which pages are visited, roughly where visitors are, and what device they use: Google Analytics (measurement ID G-L94JERFQ83) and the site analytics provided by WPMU DEV, which is based on Matomo. Both set cookies in your browser. These cookies are not set unless you accept analytics cookies, and you can change your mind at any time using “Cookie settings” at the bottom of every page. Declining does not affect your ability to use the site.
With your separate consent to marketing cookies, we use the Meta Pixel, which tells Meta (the company behind Facebook and Instagram) about visits to our website so that we can measure and improve our advertising on those platforms. If you reject marketing cookies, it does not load. Our home page shows our Google reviews using a widget from Trustindex; it loads from Trustindex’s servers and shows reviewers’ profile pictures from Google, so both receive your IP address.
The site uses Google Fonts to display text. When a page loads, your browser requests the fonts from Google, which receives your IP address. Google Fonts does not set cookies.
Our hosting and security systems also keep standard server logs, including IP addresses, which help us keep the site available and protect it from abuse. We keep a record of the cookie choice you make (a random ID, your choices and the date — not your IP address) for up to two years, so that we can show we asked for your consent.
Why we are allowed to use your information
UK data protection law requires us to have a lawful basis for using your information. Ours are:
- To take steps at your request and to perform our contract with you — answering your enquiry, quoting, carrying out the work and taking payment.
- Our legitimate interests — keeping records of the work we have done, dealing with any warranty or guarantee, preventing spam and fraud, and keeping the website secure. We use this basis only where it does not override your own rights.
- Your consent — analytics and marketing cookies. You can withdraw consent at any time.
- Legal obligation — keeping the accounting records that tax law requires us to keep.
Who we share it with
We do not sell your personal information, and we do not share it for anyone else’s marketing. We do share it with the suppliers who help us run the business:
- Google — analytics (only if you accept analytics cookies), the reviewer pictures in our reviews widget, and web fonts.
- WPMU DEV — site analytics (only if you accept analytics cookies).
- Meta — advertising measurement (only if you accept marketing cookies).
- Trustindex — the reviews widget on our home page.
- Our website host, email provider and IT suppliers — who store the site, its data and our email on our behalf.
- Our professional indemnity insurers and professional advisers — only where needed to deal with a question or claim about our work.
We may also disclose information where the law requires it, or to establish or defend a legal claim.
Sending information outside the UK
Some of the suppliers above, including Google, may process information outside the UK. Where that happens, the transfer is covered by safeguards approved for use in the UK, such as the UK Addendum to the EU Standard Contractual Clauses or a data bridge (adequacy) decision.
How long we keep it
- Survey and valuation reports, inspection notes and photographs — up to 15 years after the inspection, because a claim about a survey can be brought up to 15 years later under the Limitation Act 1980.
- Invoices and accounting records — six years after the end of the relevant tax year, because HMRC requires business records to be kept for that long.
- Enquiries that do not become instructions — kept while they are useful for answering you, then deleted.
- Analytics data — retained by Google for the period set in our Google Analytics configuration.
- Cookie consent records — two years.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct anything that is wrong;
- ask us to delete information we no longer need to keep;
- ask us to restrict how we use it, or object to us using it;
- ask us to transfer it to you or another provider in a portable format;
- withdraw consent at any time, where consent is what we relied on.
To exercise any of these, email hello@wrsurveying.co.uk. We will respond within one month. There is normally no charge.
Complaints
If you are unhappy with how we have handled your information, please tell us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office, the UK’s data protection regulator:
- Website: ico.org.uk/make-a-complaint
- Helpline: 0303 123 1113
Cookies
Our Cookie Policy lists each cookie this site uses. You can change your choices at any time using “Cookie settings” at the bottom of every page.
Changes to this notice
If we change how we use personal information we will update this page and change the date at the top. Please check back from time to time.