Last updated: 4 February 2025

Complaints Handling Process (CHP)

At WR Surveying, our aim is always to meet your expectations and deliver sound and reliable advice. Sometimes, however, you may have cause to question our service either because you are not happy or are not clear about something.

In such circumstances we will do everything possible to answer your questions promptly and clearly. In the first instance, please give us a clear description of your question or concern to make sure that we have a full understanding of it. You can do this by writing to us at:-
WR Surveying, Suite 2a Chatsworth House, Prime Business Centre, Derby, DE21 7SF
or
hello@wrsurveying.co.uk

We will:-
1. Acknowledge your communication within five working days.
2. Investigate your concerns and respond fully and in writing within 20 working days of receipt of
your communication.
3. Keep you informed if there is any delay to the above timeframe. For example, we may need to
carry out some further inspections or investigations to provide you with a comprehensive answer.
If you are not satisfied with the answer and would like a further review then let us know and we will
provide a final viewpoint within 15 days of your request for a review. In such circumstances we may
request, at our expense, that another surveyor visit the property to review the matter of concern or
conduct other further investigations.

With our final viewpoint we will provide details of how you can contact The Property Ombudsman
who offer an independent redress scheme of which we are members. This service is provided
without charge to you.

The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, SP1 2BP
01722 333306
www.tpos.co.uk
admin@tpos.co.uk
Timescale – you must refer your complaint to the ombudsman within 12 months of receiving our
final viewpoint.

Suite 2a Chatsworth House, Prime Business Centre, Derby, DE21 7SF                      Company No. 14698242

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://wrsurveying.co.uk website (the “Service”) operated by WR Surveying (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of WR Surveying and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by WR Surveying.

WR Surveying has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that WR Surveying shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.